Privacy Policy
Last updated: 01-11-2025
- Introduction
Welcome to BarkBuddy (“we”, “us”, “our”).
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website https://barkbuddyuk.org (“Site”), make a purchase, or use our services.
By using our Site, you agree to this Privacy Policy.
- Who We Are
Controller: BarkBuddy
Email: jake@barkbuddyuk.org
Address: [Insert business address]
ICO Registration Number: [To be added once registered with the Information Commissioner’s Office]
BarkBuddy provides products and services for pet owners through our online platform.
- The Data We Collect
We collect and process the following types of personal data:
| Category | Examples | Purpose |
| Identity Data | Full name, username, title | To identify you and manage your account |
| Contact Data | Email address, phone number, postal address | To communicate and deliver products or services |
| Account Data | Login credentials, order history | To provide account access and order tracking |
| Transaction Data | Payment details, order information | To process your purchases and prevent fraud |
| Technical Data | IP address, browser type, device info | To improve site performance and security |
| Usage Data | Pages visited, time spent on site | To understand and improve user experience |
| Marketing Data | Marketing preferences and communication history | To send promotional emails and updates |
We do not collect any special category (sensitive) personal data.
- How We Collect Your Data
We collect data in the following ways:
- Directly from you: When you create an account, make a purchase, contact us, or subscribe to our mailing list.
- Automatically: Through cookies and similar technologies that help us improve our services.
- Third parties: Such as payment processors, analytics providers, or email marketing platforms.
- How We Use Your Data
We use your personal data to:
- Process and deliver your orders
- Manage your account and provide customer support
- Send service and transactional messages
- Send marketing communications (only if you’ve opted in)
- Improve our website, products, and services
- Comply with legal and financial obligations
We will only process your data when it’s lawful to do so, under one of the following legal bases:
- Consent (for marketing communications)
- Contract (to fulfil purchases or service agreements)
- Legal obligation (record keeping, tax, etc.)
- Legitimate interests (website improvement and fraud prevention)
- Marketing and Communications
You may receive marketing communications from us if you have:
- Requested information or purchased products/services from us, or
- Consented to receive marketing when subscribing or creating an account.
You can unsubscribe at any time by clicking the “unsubscribe” link in emails or contacting us at jake@barkbuddyuk.org.
- Cookies
Our Site uses cookies to enhance your experience, analyse traffic, and support core site functionality.
You can manage or disable cookies via your browser settings or through our cookie consent tool.
A detailed Cookie Policy will be available at [insert link when ready].
- Data Sharing
We may share your personal data with:
- Service providers (e.g., hosting, email marketing, analytics, payment processors)
- Professional advisers (e.g., accountants, lawyers, auditors)
- Regulators or law enforcement where required by law
We do not sell or rent your personal data to third parties.
- Payments
When you make a payment, your details are processed securely by a third-party payment provider.
Once selected, we will update this policy to name the provider (e.g., Stripe, PayPal, etc.) and include a link to their privacy policy.
We do not store full payment card details on our servers.
- Data Security
We use appropriate technical and organisational measures to secure your personal data, including encryption, secure hosting, and access controls.
- Data Retention
We keep your personal data only for as long as necessary to fulfil the purposes we collected it for — typically:
- Customer and transaction data: up to 6 years (for accounting and tax purposes)
- Marketing data: until you withdraw consent or unsubscribe
- International Transfers
If your data is transferred outside the UK (for example, to hosting or analytics providers), we ensure it is protected through legally approved safeguards, such as Standard Contractual Clauses.
- Your Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Request data portability
- Withdraw consent (for marketing or other consent-based processing)
To exercise any of these rights, contact us at jake@barkbuddyuk.org.
If you are unhappy with our response, you can lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk/
- Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The most recent version will always be available on our website.
- Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact:
BarkBuddy
Email: jake@barkbuddyuk.org
Website: https://barkbuddyfamily.com/
BarkBuddy is a registered and recognised trademark with trademark number- UK00004263074