Your information. Treated with care.
This policy explains what personal information BarkBuddy collects, why we use it and the choices and rights available to you.
Who we are
BarkBuddy is operated by BARKBUDDY LTD, a private limited company registered in England and Wales.
Company number: 16021663
Registered office:
70 Ferneydale Avenue
Buxton
England
SK17 9LW
For the purposes of UK data-protection law, BARKBUDDY LTD is the controller of personal information collected through this website.
Information we collect
Information you give us
When you contact BarkBuddy through the website, by email or through another communication channel, we may collect:
- Your name.
- Your email address.
- The topic and subject of your enquiry.
- The contents of your message.
- Any other information you choose to provide.
- Our later correspondence with you.
Technical information
Our hosting provider and website systems may process limited technical information needed to operate, secure and diagnose the website. This may include:
- Internet Protocol address.
- Browser and device information.
- Date and time of access.
- Requested pages and server error records.
- Security and abuse-prevention information.
BarkBuddy does not currently offer public user accounts through this website.
How we use your information
We may use personal information to:
- Receive, review and respond to enquiries.
- Provide information that you request.
- Discuss partnerships or collaborations.
- Provide support relating to BarkBuddy.
- Manage complaints and resolve disputes.
- Protect the website against spam, misuse or fraud.
- Maintain the security and reliability of our systems.
- Comply with legal and regulatory obligations.
- Establish, exercise or defend legal claims.
We do not sell your personal information.
We do not currently use the website for behavioural advertising or advertising-profile creation.
Our lawful bases
UK data-protection law requires us to have a lawful reason for collecting and using personal information.
Legitimate interests
We normally rely on legitimate interests to receive and answer enquiries, operate BarkBuddy, protect our systems and maintain appropriate business records.
Our legitimate interests include communicating with people who contact us, running and improving our organisation and protecting BarkBuddy against misuse.
Steps before entering a contract
Where you contact us about a possible service, commercial arrangement or partnership, we may process your information to take steps at your request before entering a contract.
Contract
If we enter an agreement with you, we may process relevant information where necessary to perform that agreement.
Legal obligation
We may process or retain information where necessary to comply with a law, court order or regulatory requirement.
Consent
Where we specifically ask for consent, you may withdraw that consent at any time. Withdrawal does not affect processing that took place before consent was withdrawn.
How long we keep information
We normally keep ordinary contact enquiries for up to 24 months after the last meaningful communication.
Some records may be kept for longer where reasonably necessary for:
- An active complaint or dispute.
- A contract or ongoing business relationship.
- Accounting, tax or insurance requirements.
- Fraud prevention or website security.
- Establishing, exercising or defending legal claims.
- Compliance with a legal or regulatory obligation.
When information is no longer needed, we will delete, anonymise or securely dispose of it where reasonably practicable.
How we protect information
We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, alteration, disclosure or destruction.
No method of transmitting or storing information is completely secure. We cannot promise absolute security, but we take proportionate steps to protect the information entrusted to us.
International transfers
Some technology or communication providers may process information outside the United Kingdom.
Where an international transfer is made, we will take reasonable steps to ensure an appropriate legal safeguard is used where required by data-protection law.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- Ask for access to your personal information.
- Ask us to correct inaccurate information.
- Ask us to delete information.
- Ask us to restrict how information is used.
- Object to certain uses based on legitimate interests.
- Receive certain information in a portable format.
- Withdraw consent where processing relies on consent.
These rights are not absolute and may not apply in every situation. We may need to verify your identity before acting on a request.
We normally respond to valid requests within one month, subject to any extension permitted by law.
Children’s information
This website is not currently designed to create accounts for children or intentionally collect children’s personal information.
A parent or guardian who believes a child has provided personal information to BarkBuddy may contact us so that we can review and, where appropriate, remove it.
Other websites and services
The BarkBuddy website may link to third-party websites, social-media platforms and a separate BarkBuddy clothing website.
Those services operate under their own privacy policies. BarkBuddy is not responsible for how an independent third-party service handles personal information.
Changes to this policy
We may update this Privacy Policy when our services, technology or legal obligations change.
The latest version will be published on this page and identified by the updated date shown above.
Contact and complaints
Contact BarkBuddy with questions, requests or concerns about personal information:
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data-protection matters.
We would appreciate the opportunity to address your concern directly first, but you are not required to contact us before approaching the regulator.